Paid Passes Are Non-Refundable
Once a pass payment has been successfully completed and the registration is confirmed, the booking is non-cancellable and non-refundable.
No Refund for Personal Cancellation
No refund is due where a participant chooses not to attend, is unavailable on one or more event nights, changes personal plans, has travel difficulties, arrives late, or otherwise decides not to use a confirmed pass.
No Refund for Rule or Entry Violations
No refund is due where entry is refused or withdrawn because of pass misuse, materially inaccurate registration information, failure to follow compulsory attire requirements, unsafe/disruptive conduct, or refusal to comply with reasonable event-entry or security instructions.
Duplicate Payments
If the same registration is genuinely charged more than once, contact support with the Booking ID and relevant payment references. After verification against our payment records and the payment gateway, the duplicate amount will be eligible for refund to the original payment source.
A second intentional purchase or a separate registration is not considered a duplicate payment merely because the participant details are similar.
Failed, Pending or Reversed Payments
A failed payment does not confirm the registration. If a payment is shown as pending, please avoid making another payment until its status is resolved. Amounts debited for transactions that ultimately fail or are reversed are handled through the payment gateway/banking process.
If your bank shows a debit but the registration remains unpaid after the transaction status has settled, contact support with your Booking ID and payment reference so the transaction can be checked.
Organizer Cancellation
If the organizer cancels the event, confirmed paid registrations will be eligible for refund in accordance with the cancellation announcement, applicable law and the corresponding payment records. The refund will normally be returned through the original payment method where supported.
Operational adjustments to timings, entry procedure, artist schedule, stage programming, venue layout or facilities do not by themselves constitute cancellation of the event.
Refund Processing Time
Once an eligible refund is verified and initiated, the time required for the amount to appear in your account depends on Razorpay, the payment method and your bank or card issuer. We cannot control banking settlement timelines after a refund has been submitted to the payment processor.
GST & Refund Records
Where a refund is due, the amount, tax treatment and transaction records will be handled in accordance with applicable law and the original payment/refund records.
How to Request Help
For an eligible duplicate-payment claim or an organizer-cancellation refund query, contact us with your Booking ID, registered mobile number and payment reference. Do not share OTPs, UPI PINs, card PINs, CVV or banking passwords with support staff.